Refund policy
Custom-Made Products
Since every Amolya crystal is custom-engraved with your personal photograph, each product is unique and made specifically for you. For this reason, we do not accept returns or exchanges on personalised crystal orders.
Damaged in Transit
We understand that crystals are delicate. If your crystal arrives broken or damaged during shipping, we will provide a ONE FREE replacement — no questions asked.
To claim a replacement for transit damage:
• Contact us within 24 hours of receiving the package.
• Send a clear video of the damaged crystal along with the packaging via WhatsApp or email.
• Once verified, we will engrave and ship a replacement crystal within 3-5 working days at no additional cost.
Photo/Engraving Quality Issues
If you feel the engraving quality does not match the photo you uploaded, please contact us within 48 hours of delivery with photographs of the received crystal.
Please note: The quality of the engraving depends directly on the quality and clarity of the photo you upload. Blurry, low-resolution, or heavily filtered photos may result in a less detailed engraving. We are not responsible for engraving outcomes caused by poor quality source photos.
Photo Changes After Ordering
Our engraving process begins within 1-2 hours of order placement to meet delivery timelines. Photo changes after this window are unfortunately not possible.
If you wish to change the photo before engraving has started, contact us immediately on WhatsApp. If engraving has already begun, a fresh crystal will need to be engraved from scratch, which will require an additional charge of Rs 1,500.
Refund for Prepaid Orders
In the rare case where we are unable to fulfil your order (e.g., crystal shortage, technical issue preventing engraving), we will issue a full refund to your original payment method within 5-7 business days.
For any other refund queries, please contact us via WhatsApp or email.
Contact for Returns/Refunds
WhatsApp: +91 97271 97227 (fastest response)
Email: amolyaco@gmail.com
Please include your Order Number in all communications for faster resolution.
